FAQ

Need help? We’ve got you.

Safe Roads Challenge uses very little data. The app runs in the background and doesn’t have to be open to record your trips. We process and score your trip when connected to wifi to avoid using cellular data. We recommend completing other in-app activities using wifi instead of cellular data.

Safe Roads Challenge uses minimal battery power to operate and you won't notice substantial battery drainage from using our app. In rare cases, we have found that older models of both Androids and iPhones can be the exception to this rule.

Nope! Safe Roads Challenge is designed to run in the background and will record your trips without requiring you to open the app. To record trips correctly, you must have your location services set to Always Allow, your Motion and Fitness must be On, and the low power mode/battery optimization Off

For Safe Roads Challenge to recognize and record your trips, the location settings need to be enabled and set to Always Allow. Having this permission allows Safe Roads Challenge to provide you with the highest quality scoring information and allows you to collect XP and pins located along your route.

  • iOS Users: Go to your device's settings, scroll down to Safe Roads Challenge, click on Location, select Always for location access, and turn the Precise Location toggle on. The next step is to ensure that your Motion & Fitness is set to On. In addition to these settings, low power mode needs to be turned off as that will interfere with trips recording in the background of your phone.
  • Android Users: Go to your device's settings and scroll down to Apps. From there, find and select Safe Roads Challenge, turn your location on to Always Allow and set your Motion and Fitness to On. For trips to record properly, battery optimization has to be turned off for TrypScore. To do this, return to the Apps section of settings, click on the 3 dots in the top right corner, select Special Access, choose Optimize Battery Usage, click on the dropdown beside Apps not Optimized and choose All. Scroll down to Safe Roads Challenge and turn the toggle to Off.

After a trip has been recorded and you’ve claimed it as “Driver,” a screen will pop up displaying your score. If the tile is green and shows a safe score on your trip, you will be eligible to click on the ‘Collect Rewards’ button. You will then see a display showing your XP earned, number of contest entries, and the number of pins eligible for you to claim.

You earn pins by driving within 500m/1640ft of any Reward or Safety Zones as long as you have a safe score from that drive. To see where pins are located see the pin map located on the trips page under the app header.

Your score is calculated using our advanced telematics software which monitors your score in the following areas. These factors are used together to make up your overall driving score out of 100 possible points.

Acceleration: Measures your tendency to accelerate hard relative to other drivers.

Brake: Measures your tendency to brake hard relative to other drivers.

Cornering: Measures your tendency to turn rapidly around corners or turns.

Steadiness: Measures harsh or frequent speed changes.

Swerve: Measures harsh or frequent direction or lane changes.

Phone: Measures how much you are moving your phone around while driving, including picking it up or fiddling around with it.

Speed: Measures speeding infractions.

Eco: Measures how your driving behavior affects fuel economy. A higher eco score means higher fuel savings.

Focus: Measures your reaction to driving situations by analyzing how much attention you are paying while driving. More focus means less distracted driving.

Handling: Measures your voluntary driving choices by analyzing how smoothly and calmly you handle the vehicle. Better handling means less aggressive driving.

Copy your team code and head to the Safe Roads Challenge app homepage. Click on "Add or manage Safe Roads Teams” and enter your code. From there, you’ll be able to see your team info, leaderboards, or prizes within the dashboard

Try refreshing the trips page (pull down at the top of the page) to see if this brings up your most recent trip.  If this doesn't work, please reach out to the Safe Roads Challenge Support Team!

We do not send or sell our user's personal information or individual performance data to anyone, including your insurance company.

Remember to reach out with any further questions you may have. We’re here to help!