FAQ

Need help? We’ve got you.

TrypScore uses very little data. The app runs in the background and doesn’t have to be open to record your Tryps.  We process and score your Tryp when connected to wifi to avoid using cellular data. We recommend completing other in-app activities using wifi instead of cellular data.

TrypScore uses minimal battery power to operate and you won't notice substantial battery drainage from using our app. In rare cases, we have found that older models of both Androids and iPhones can be the exception to this rule.

Nope! TrypScore is designed to run in the background and will record your Tryps without requiring you to open the app. To record Tryps correctly, you must have your location services set to Always Allow, your Motion and Fitness must be On, and the low power mode/battery optimization Off

For TrypScore to recognize and record your Tryps, the location settings need to be enabled and set to Always Allow. Having this permission allows TrypScore to provide you with the highest quality scoring information and allows you to collect XP and Pyns located along your route.

  • iOS Users: Go to your device's settings, scroll down to TrypScore, click on Location, select Always for location access, and turn the Precise Location toggle on. The next step is to ensure that your Motion & Fitness is set to On. In addition to these settings, low power mode needs to be turned off as that will interfere with Tryps recording in the background of your phone.

  • Android Users: Go to your device's settings and scroll down to Apps. From there, find and select TrypScore, turn your location on to Always Allow and set your Motion and Fitness to On. For Tryps to record properly, battery optimization has to be turned off for TrypScore. To do this, return to the Apps section of settings, click on the 3 dots in the top right corner, select Special Access, choose Optimize Battery Usage, click on the dropdown beside Apps not Optimized and choose All. Scroll down to TrypScore and turn the toggle to Off.

After a Tryp has been recorded and you’ve claimed it as “Driver,” a screen will pop up displaying your score. If the tile is green and shows a safe score on your Tryp, you will be eligible to click on the ‘Collect Rewards’ button. You will then see a display showing your XP earned, number of contest entries, and the number of Pyns eligible for you to claim.

You earn Pyns by driving within 500m/1640ft of any TrypStops or Safety Zones as long as you have a safe TrypScore from that drive. To see where Pyns are located see the Pyn Map located on the Tryps Page under the app header.

Your score is calculated using our advanced telematics software which monitors your score in the following areas. These factors are used together to make up your overall driving score out of 100 possible points.

Acceleration: Measures your tendency to accelerate hard relative to other drivers.

Brake: Measures your tendency to brake hard relative to other drivers.

Cornering: Measures your tendency to turn rapidly around corners or turns.

Steadiness: Measures harsh or frequent speed changes.

Swerve: Measures harsh or frequent direction or lane changes.

Phone: Measures how much you are moving your phone around while driving, including picking it up or fiddling around with it.

Speed: Measures speeding infractions.

Eco: Measures how your driving behavior affects fuel economy. A higher eco score means higher fuel savings.

Focus: Measures your reaction to driving situations by analyzing how much attention you are paying while driving. More focus means less distracted driving.

Handling: Measures your voluntary driving choices by analyzing how smoothly and calmly you handle the vehicle. Better handling means less aggressive driving.

Copy your team code and head to the TrypScore app homepage. Click on "Add or manage Safe Roads Teams” and enter your code. From there, you’ll be able to see your team info, leaderboards, or prizes within the Safe Roads Challenge portal.

Try refreshing the Tryps Page (pull down at the top of the page) to see if this brings up your most recent Tryp.  If this doesn't work, please reach out to the TrypScore Support Team!

We do not send or sell our user's personal information or individual performance data to anyone, including your insurance company.

Remember to reach out with any further questions you may have. We’re here to help!